Growth: Business Development & Demand Generation

Part-Time / Practicum / Internship

Position Overview

We are seeking high-caliber talent to spearhead our Stage 0 pipeline development. This role is foundational to our growth strategy, requiring a blend of strategic research, operational discipline, and analytical judgment.

Working directly with the CEO, a successful candidate will identify high-value institutional leads interested in the free Access & Information Hub and our digital enterprise solution – specifically grant decision-makers and key stakeholders across the provider and payer landscape.

You will be responsible for sourcing direct contact information (emails and phone numbers), proposing tailored messaging, and leveraging performance data to iterate on outreach strategies.

This is an ideal role for a high-energy individual aspiring to a career in social impact and technology or healthcare sales, who is eager to master the mechanics of business development from the ground up.

Core Responsibilities

• Institutional Mapping: Identify and profile decision making groups and champions within foundations and healthcare institutions specializing in LGBTQ+ advocacy, gender health equity, and social impact technology. You will also evaluate grant opportunities and institutional partnerships that align with the mission.

• Advanced Market Intelligence: Conduct deep-dive research into Ideal Customer Profiles (ICPs). You will look beyond traditional titles to define nuanced buyer personas and identify "readiness indicators" (e.g., active health equity ERGs).

• Strategic Prospecting & Rationale: Manually source and verify contact intelligence (direct emails and phone numbers) for decision-makers across health systems and non-profits. For every lead, you will provide a brief strategic rationale: Why this institution? Why this stakeholder? Why now?

• Campaign Design & Messaging: Develop multi-channel outreach cadences and draft tailored value propositions for specialized stakeholders and campaigns

• Performance Analytics: Build and manage reports to track pipeline volume and Stage 0 to Stage 1 conversion rates. You will be trained to analyze this data to suggest tactical pivots and messaging adjustments.

• CRM Systems Management: Maintain absolute data integrity within the CRM (HubSpot, Attio, or Apollo). This includes standardized lead categorization, systematic deduplication, ensuring precise lead-to-account mapping, and executing proactive database hygiene to maintain a high-quality pipeline. 

Minimum Qualifications

• Executive Communication: Exceptional written skills with the ability to draft professional, high-stakes correspondence for C-suite and Executive Director-level stakeholders.

• Strategic Research: Demonstrated ability to perform deep-dive research, navigate complex organizational structures, and identify non-obvious opportunities.

• Operational Discipline: A self-starter who can manage high-volume tasks with meticulous attention to detail and minimal supervision.

• Technical Agility: Proficiency in leveraging AI productivity tools and LLMs to accelerate research, drafting, and data categorization.

• Intellectual Curiosity: A rapid learner with a genuine interest in the mechanics of business development and the nuances of the healthcare/social impact sectors.

Preferred Qualifications 

• Technical Proficiency: Demonstrated experience with CRM platforms (HubSpot, Attio) and sales intelligence tools (Apollo, ZoomInfo).

• Analytical Capabilities: Ability to analyze campaign performance and breakdown conversion rates across the sales funnel.

• Domain Expertise: A foundational understanding of the healthcare ecosystem, including payer dynamics and institutional health equity indicators.

• Experience: 1-2 years of experience in B2B outreach, grant research, or large-scale institutional business development.

Key Performance Indicators (KPIs)

• Pipeline Volume: Total number of qualified Stage 0 leads generated.

• Conversion Velocity: Rate of conversion from Stage 0 (Prospect) to Stage 1 (Accepted Lead).

• Data Accuracy: Maintenance of a zero-error lead database within the CRM.

About Trans Health HQ

Trans Health HQ is a digital care navigation platform that accelerates the transgender community's access to quality gender-affirming care. 18,000+ people around the world use the largest free resource hub for trans health and wellness to understand their options for gender affirmation, and Trans Health HQ also provides enterprise solutions for care teams to best support their trans patients every step of the care journey. We are a mission-driven startup at the intersection of public health, technology, and social impact looking for talent interested in healthcare innovation and health equity.

Trans Health HQ was launched out of HSPH in 2024, with the support of the HBS's New Venture Competition (2nd Place), the Harvard Innovation Lab's President's Innovation Challenge (Finalist) and Social Impact Fellowship Fund, HKS's Social Innovation + Change Initiative, Blue Cross Blue Shield MA, the MA Department of Public Health, StartOut, Google, and more.

How to Apply

Send your resume, cover letter, and work products or portfolio (optional) to ivan@thhq.org.

Product: Data Architecture & Information Systems

Part-Time / Internship / Practicum

Position Overview

Trans Health HQ is looking for a systems-minded builder to help us redesign the data backbone of the largest free trans health resource hub.

We currently maintain over 5,000 curated trans health and wellness resources. As we’ve grown, our categories, filters, and tags, originally built for a few thousand resources, now need to be rebuilt to match the scale and complexity of our platform.

This role is about designing the structure behind the scenes: how resources are categorized, how tags are applied, and most importantly how users find what they need quickly and intuitively. 

You’ll work directly with the CEO and product team to redesign our data architecture so that our platform remains searchable, scalable, and community-informed as we continue to grow.

This is a strong fit for someone interested in data systems, digital health, information architecture, or product strategy, and who wants to build something that directly improves access to care.

What You’ll Do

Audit Our Current Data System
Review our existing categories, tags, and filters across 5,000+ resources. Identify what’s inconsistent, outdated, overlapping, or missing.

Redesign the Taxonomy (Our Classification System)
Create a cleaner, more scalable structure for how resources are organized. Define clear tagging rules and metadata standards so new resources can be added consistently as we grow.

Design for Scale
Build a system that works not just for 5,000 resources, but for 10,000+. Ensure the architecture supports multiple search pathways (e.g., by care type, identity, insurance, geography, readiness stage).

Lead Community Feedback Research
Recruit and interview trans community members to understand:

• How they search for care

• What language they use

• What filters feel intuitive (or confusing)

• Where they get stuck

Facilitate one-on-one interviews and small focus groups. Turn those insights into structural improvements.

Translate Insights into Data Structure
Convert user feedback into concrete changes:

• Updated category hierarchies

• Improved filter logic

• Clear tagging conventions

• Defined metadata standards

Create a Taxonomy Guide
Document how the system works so future team members can maintain consistency as we expand.

What We’re Looking For

Strong Systems Thinking
You like organizing information into clean, logical structures.

Comfort with Structured Data
Experience working with spreadsheets, databases, gSheet, SQL, or similar tools.

Analytical Mindset
You can identify patterns, redundancies, and gaps in large datasets.

Research Skills
You’ve conducted interviews or qualitative research and can turn conversations into actionable insights.

Attention to Detail
You care about precision, especially when it comes to categorization and metadata.

Interest in Health Equity or Digital Health
You’re motivated by building systems that improve access to care.

Bonus Points

• Experience with taxonomy, ontology, or information architecture

• Background in public health, informatics, computer science, data science, or library science

• Experience building or cleaning large datasets

• Familiarity with LGBTQ+ health or healthcare navigation

What Success Looks Like

• A fully redesigned, scalable category and tagging system

• Clear documentation for ongoing resource ingestion

• Improved search and filter functionality

• Community-validated improvements to how the hub is structured

About Trans Health HQ

Trans Health HQ is a digital care navigation platform that accelerates the transgender community's access to quality gender-affirming care. 18,000+ people around the world use the largest free resource hub for trans health and wellness to understand their options for gender affirmation, and Trans Health HQ also provides enterprise solutions for care teams to best support their trans patients every step of the care journey. We are a mission-driven startup at the intersection of public health, technology, and social impact looking for talent interested in healthcare innovation and health equity.

Trans Health HQ was launched out of HSPH in 2024, with the support of the HBS's New Venture Competition (2nd Place), the Harvard Innovation Lab's President's Innovation Challenge (Finalist) and Social Impact Fellowship Fund, HKS's Social Innovation + Change Initiative, Blue Cross Blue Shield MA, the MA Department of Public Health, StartOut, Google, and more.

How to Apply

Send your resume and a short note about why this role interests you to ivan@thhq.org.
If you’ve worked on data organization, taxonomy projects, research synthesis, or system design before, please share examples.

Care Pathway Development

Part-Time / Fellowship / Practicum

Position Overview

Trans Health HQ is seeking passionate builders looking to craft structured care plans to support the trans community’s access to quality gender-affirming care.

Ready to facilitate the expansion of our enterprise digital care navigator and give more structured, trans-affirming care pathways for gender-affirming treatments and procedures to the community?

This role focuses on researching, mapping, and structuring patient journeys so they can be translated into digital tools that support both trans patients and care teams. You will help break down complex healthcare processes into clear stages, identify key decision points and barriers, and contribute to tools that improve shared decision-making and care coordination.

This is an excellent role for a graduate student, medical trainee, public health student, or early-career professional interested in digital health, care delivery innovation, and gender-affirming medicine.

You will work directly with the CEO and product team and gain hands-on experience building clinical infrastructure within a mission-driven health technology startup.

What You’ll Do

Map Patient Journeys
Research and outline end-to-end care pathways for new gender-affirming and preventative services. Identify stages of care, required documentation, referral processes, insurance considerations, and typical delays.

Review Community Wisdom, Clinical Guidelines, Evidence
Analyze community discussions, community perspectives on care, clinical standards (e.g., WPATH, specialty guidelines), peer-reviewed literature, and emerging best practices. Summarize findings into structured, actionable insights.

Identify Key Decision Points
Break down where patients and providers face important decisions, trade-offs, or uncertainty. Clarify risks, benefits, prerequisites, and eligibility considerations.

Analyze Structural Barriers
Document common obstacles such as insurance denials, prior authorization requirements, provider shortages, and misinformation, and identify opportunities for digital intervention.

Support Decision-Support Tool Development
Translate research findings into draft content and logic for digital tools within the enterprise navigator that:

• Clarify next steps

• Align patients and providers

• Surface relevant clinical information

• Help resolve common bottlenecks

Track Evolving Information
Monitor updates in guidelines, policies, and research relevant to assigned care areas. Help maintain version control and ensure pathways remain current.

What We’re Looking For

Strong Research Skills
Experience reviewing academic literature, clinical guidelines, or policy documents and synthesizing findings clearly.

Structured Thinking
Ability to break down complex healthcare systems into clear, step-by-step pathways.

Clear Writing
Ability to translate clinical language into structured, understandable formats.

Attention to Detail
Careful with clinical nuance, documentation requirements, and decision logic.

Intellectual Curiosity
Interest in how care systems function and how digital tools can reduce barriers.

Commitment to Health Equity
Motivated by improving access to gender-affirming care.

Ideal Backgrounds

• MPH, MPP, MS, or MD candidate

• Medical, nursing, or PA student

• Health services research or health policy background

• Experience in care coordination, clinical research, or patient navigation

What Success Looks Like

• Completion of structured pathway maps for new care areas (e.g., fertility preservation, preventative screenings)

• Clear documentation of key decision points and common barriers

• Draft content and structured logic integrated into the enterprise navigator

• Regular updates reflecting evolving clinical standards

About Trans Health HQ

Trans Health HQ is a digital care navigation platform that accelerates the transgender community's access to quality gender-affirming care. 18,000+ people around the world use the largest free resource hub for trans health and wellness to understand their options for gender affirmation, and Trans Health HQ also provides enterprise solutions for care teams to best support their trans patients every step of the care journey. We are a mission-driven startup at the intersection of public health, technology, and social impact looking for talent interested in healthcare innovation and health equity.

Trans Health HQ was launched out of HSPH in 2024, with the support of the HBS's New Venture Competition (2nd Place), the Harvard Innovation Lab's President's Innovation Challenge (Finalist) and Social Impact Fellowship Fund, HKS's Social Innovation + Change Initiative, Blue Cross Blue Shield MA, the MA Department of Public Health, StartOut, Google, and more.

How to Apply

Send your resume and a brief statement of interest to ivan@thhq.org.
If you have prior experience with clinical care mapping, or health systems analysis, feel free to include relevant examples.

Access & Information Hub Operations Fellow

Part-Time / Fellowship / Internship

Position Overview

Trans Health HQ is seeking an Access & Information Hub Operations Fellow to help maintain, strengthen, and scale the largest free curated resource hub in trans health and wellness.

Our Access & Information Hub contains over 5,000 vetted resources spanning gender-affirming care, mental health, insurance navigation, legal support, preventative services, and more. This role focuses on ensuring that the hub remains accurate, up-to-date, intelligently structured, and continuously improving.

You will be responsible for the upkeep of our resource database, automating inputs where possible, refining workflows, and supporting the ongoing training and refresh of our internal models and systems. Your work will directly impact how quickly and effectively trans people — especially those most vulnerable — can access trustworthy information and quality care.

This is an excellent opportunity for someone who wants to deeply understand the trans health landscape while building real operational and data infrastructure in a mission-driven health technology startup.

What You’ll Do

Resource Database Maintenance
Review, update, and verify resources to ensure accuracy, relevance, and functionality. Identify outdated links, duplicate entries, and gaps in coverage.

Automation & Workflow Improvement
Help streamline how new resources are ingested, categorized, and tagged. Identify opportunities to automate repetitive processes and improve data integrity.

Model Training & Refresh
Support the ongoing refinement of internal tools that power search, categorization, and recommendations within the hub. Ensure systems reflect updated data and evolving community needs.

Quality Control & Data Hygiene
Maintain structured metadata standards and ensure consistent tagging and categorization across thousands of entries.

Landscape Monitoring
Track new developments in trans health, policy changes, emerging services, and community resources to proactively expand and improve the hub.

Community-Centered Improvements
Help identify unmet information needs — especially for underserved populations — and recommend strategic updates to address access gaps.

What We’re Looking For

• Strong attention to detail and comfort working with structured data

• Interest in digital health, health equity, or public health infrastructure

• Ability to manage recurring operational tasks with consistency

• Comfort using tools like Airtable, Notion, spreadsheets, CMS systems, or similar

• Curiosity about the trans health landscape and care access challenges

Why This Role Matters

Information access is often the first barrier in healthcare. By maintaining and strengthening our hub, you will help reduce confusion, combat misinformation, and accelerate access to affirming care — particularly for those facing systemic barriers.

About Trans Health HQ

Trans Health HQ is a digital care navigation platform accelerating access to high-quality gender-affirming care. Over 18,000 people globally use our free Access & Information Hub, and we also provide enterprise tools that support healthcare teams in delivering structured, affirming care.

We operate at the intersection of public health, technology, and health equity, building scalable systems that improve how care is understood, accessed, and delivered.

Want to help spread the word about trans health access and advocacy? There are several easy ways to get involved:

📢 Share With Your Community
Help us spread the word about our free Trans Health Access & Info Hub. Share it with your school, workplace, clinic, LGBTQ+ group, or local community networks.

🎥 Create Short Social Content
Record a short video (30–60 seconds) about why trans health access matters or why you support Trans Health HQ. We’ll provide talking points if helpful.

📎 Distribute Materials
Flyer, sticker, or table at events. We can send you ready-made materials to print or distribute at campus events, Pride gatherings, conferences, or community meetups.

📲 Post & Amplify
Repost our content, share updates, and help increase visibility online.

If you're interested, get in touch and we’ll provide materials, messaging guidance, and ideas to make it easy to plug in.

Together, we can expand access to affirming care!